Shipping Policy

Last Updated: July 2026

Thank you for shopping with us. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Shipping Areas

We currently ship to all major cities and regions within the Kingdom of Saudi Arabia (KSA).

At this time, we do not offer international shipping.

Estimated Delivery Time

Estimated delivery times are:

• Processing Time: 1–3 business days

• Shipping Time: 5–12 business days

• Total Estimated Delivery: 6–15 business days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, public holidays, courier delays, or other circumstances beyond our control.

Shipping Charges

Shipping charges are calculated at checkout.

From time to time, we may offer free shipping promotions on selected products or order values.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS (if available). Tracking information may take up to 48 hours to become active.

Incorrect Shipping Information

Please ensure your shipping address and contact information are accurate before placing your order.

We are not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping details provided by the customer.

Delivery Delays

While we work closely with our shipping partners to ensure timely delivery, unexpected delays may occur. If your order has not arrived within the estimated timeframe, please contact our customer support team and we will assist you.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date. We will investigate the issue with the shipping carrier and work toward an appropriate resolution.

Multiple Packages

Some orders may be shipped separately from different warehouses. If this happens, you may receive multiple tracking numbers and your items may arrive on different days.

Customs & Duties

For orders delivered within Saudi Arabia, customers are generally not required to pay additional customs duties. If any government-imposed fees or charges apply under exceptional circumstances, they remain the responsibility of the customer.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through our Contact Us page or by email.

We appreciate your patience and thank you for choosing our store.